Refund and Cancellation Policy

Effective and last updated: 23 September 2026

Mothercare Infotech provides digitally delivered software subscriptions and services. There is no physical product return or shipping process. This policy applies to purchases made through waytoaudit.com.

1. Cancellation window

A cancellation request is accepted before account activation. After payment, the request must reach us within 7 calendar days of the transaction. If the workspace, connector download or paid feature has already been activated or used, the order is generally non-cancellable and non-refundable except for the eligible cases below.

2. Refund eligibility

A full or proportionate refund may be approved when:

• the same order was charged more than once;
• payment was successfully debited but the order failed and no service access was activated;
• the wrong plan or amount was applied because of a confirmed system error;
• we are unable to deliver the purchased service after a reasonable opportunity to correct the issue; or
• a cancellation was received before account activation within the stated request window.

Refunds are not normally provided for change of mind after activation, unused time in an active subscription, failure to meet third-party licence requirements, customer device or network limitations, rejection caused by incorrect customer data, or temporary unavailability of an external portal outside our control.

3. Replacement or service correction

Where the issue can be corrected, we may first restore access, correct the registered plan, replace a defective connector package or reprocess the affected service. We aim to provide the correction or replacement within 3 business days after receiving the information needed to reproduce and verify the problem.

4. How to request cancellation or refund

Send the request through either of these channels:

• Email admin@mothercarecrm.com from the registered email address; or
• Call any number published on our Contact Us page.

Include the registered customer/business name, username, mobile number, order or transaction reference, payment date, amount and reason. Do not send card PINs, OTPs or complete banking credentials.

5. Policy and processing turnaround time

• Request window: within 7 calendar days after payment.
• Acknowledgement: normally within 2 business days.
• Eligibility decision: normally within 5 business days after all required details are received.
• Approved refund initiation: within 7 business days after approval.
• Credit to customer: commonly 5–10 additional business days, depending on the bank or payment service provider.

6. Mode of refund

An approved refund is returned to the original payment method or source account used for the transaction. Cash refunds and transfers to a different person or account are not provided. Statutory taxes and adjustments will be handled as required by applicable Indian law.

7. No physical returns or exchanges

Our subscriptions, portal access and connectors are digital services. Therefore, physical return, shipping exchange and cash-on-delivery return provisions do not apply. A service correction or plan adjustment, when eligible, is handled under section 3 above.